bengalbet Privacy Policy

1 Introduction and Scope

bengalbet (referred to as "we", "our", or "the platform") is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy explains what information we collect about you when you use the bengalbet website and related services, and how that information is processed.

This policy is an integral part of our Terms and Conditions. By creating an account or starting to use our services, you are considered to have accepted the terms of this privacy policy.

This policy applies to all persons who use any bengalbet service — whether they are registered members or guests who simply browse the website.

2 Information We Collect

bengalbet collects various types of information, which fall mainly into two categories: personally identifiable information and technical and statistical information.

2.1 Personally Identifiable Information

The following information is collected during account registration and identity verification:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Bank account or mobile banking details (for financial transactions — bKash, Nagad, Rocket or bank transfer)
• Residential address (verified where required)

2.2 Technical and Behavioural Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser information and operating system
• Which pages were visited on the website and how long was spent on them
• Gaming activity history and betting patterns
• Deposit and withdrawal transaction history

3 How We Collect Information

bengalbet collects user information through several methods:

3.1 Information You Provide Directly

When you open an account, log in, make a deposit or withdrawal, or contact our customer support team — you provide information directly. This information is collected on the basis of your informed consent.

3.2 Automatic Collection

While browsing the website, playing games, or carrying out any digital activity, certain information is collected automatically via cookies, web beacons, and similar technologies. This collection process is necessary to ensure the smooth operation of the platform and to improve the user experience.

3.3 Through Third Parties

In some cases, information may be received from trusted third-party service providers for the purpose of identity verification or fraud prevention, but this is always carried out under strict confidentiality agreements.

4 How We Use Your Information

bengalbet uses collected information only for the following legitimate purposes:

4.1 Service Operations

• Creating, verifying, and managing accounts
• Processing financial transactions including deposits and withdrawals
• Providing gaming and betting services without interruption
• Providing 24/7 customer support

4.2 Security and Compliance

• Verifying identity and preventing fraud
• Complying with anti-money laundering policies
• Preventing access by minors (ensuring 21+)
• Complying with applicable laws and regulations

4.3 Service Improvement

• Analysing platform performance and user experience
• Informing users about relevant promotional offers and bonuses
• Identifying and resolving technical issues

Your information will not be used in any way beyond the purposes stated above. To learn more about our responsible gaming policies, read our Responsible Gaming Guidelines.

5 Data Storage and Security

bengalbet treats the security of your information as the highest priority. We apply industry-standard security measures to keep your personal and financial information protected at all times.

5.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Firewalls and intrusion prevention systems
• Regular security audits and vulnerability assessments
• Password hashing and two-factor authentication option

5.2 Data Retention Period

Information collected is retained for as long as the account remains active. Even after an account is closed, certain information may be retained for the applicable period to meet legal obligations and for fraud prevention purposes.

5.3 Staff Access Policy

Only staff members who need access to your personal information in order to deliver services will be permitted to view it. All staff are trained under strict confidentiality agreements.

6 Sharing Information with Third Parties

bengalbet does not sell your personal information to third parties for any commercial purpose. However, limited information may need to be shared in certain circumstances:

6.1 Service Provider Partners

Necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket and bank transfer), identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements and may only use the information provided for the specified service.

6.2 Legal Obligations

We may be required to disclose information in response to a court order, government investigation, or applicable law. In such cases, we will endeavour to notify you in advance where possible, unless prohibited by law.

6.3 Fraud and Scam Prevention

Necessary information may be shared with relevant authorities to prevent fraud, money laundering, or other illegal activities.

7 Cookies and Tracking Technologies

bengalbet uses cookies to operate the website properly and to improve your browsing experience.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Help remember your preferred language, theme, and other settings.
• Analytical Cookies: Used to analyse website usage and improve the quality of services.

7.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, disabling essential cookies may cause some important features of the website to stop working. The method for controlling cookies differs from browser to browser — full details can be found in your browser's help section.

8 Your Rights

As a user of the bengalbet platform, you have the following rights over your own information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances you have the right to request that your information be deleted, though this may not be possible where legal obligations apply.
• Right to Object: In certain cases you may object to the processing of your information.
• Data Portability: You may request your provided information in a structured format.

To exercise any of these rights, please contact our support team. We will respond to your request within the applicable timeframe.

For more information about our platform and services, read about us or visit the FAQ section for answers to common questions.

9 Protection of Minors

bengalbet strictly does not accept accounts from anyone under the age of 21. Our platform operates exclusively for adults (21+).

If we become aware that a minor has mistakenly created an account, that account and all collected information will be deleted immediately. If a parent or guardian suspects their child is using the platform, please contact our support team.

For more details on this matter, see our Responsible Gaming Policy, which contains full details of all measures in place to protect minors.

10 Policy Changes

bengalbet reserves the right to update this privacy policy when necessary. Any changes will be posted on this page with a new date. For significant changes, registered users will be notified by email or platform notification.

Continuing to use the platform after a policy change means you are considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

11 Contact

If you have any questions about this privacy policy or any requests regarding your information, please contact our support team. bengalbet provides support 24 hours a day, 7 days a week in both Bangla and English.